gioviwankenobi

Delete your account

Updated
Version
1.0
Language
English

Englishitaliano

From the app

  1. Sign in to Aspera and open Settings.
  2. Scroll to the bottom and select Delete account.
  3. Review the summary, enter your account password and confirm.
  4. Wait for the completion message before closing the app. An internet connection is required.

If the operation is not confirmed or an error appears, the account may not have been deleted. Try again or use the contact option below.

If you cannot sign in

Email info@gioviwankenobi.com from the address associated with the account and state that you want the Aspera account deleted. A parent or guardian may submit the request for a minor they represent.

Only information needed to verify account ownership or parental responsibility may be requested. Never email your password.

What is removed

  • The authentication identity and profile.
  • The personal cloud catalogue, scheduled plans and synchronised sessions.
  • Connections with coaches and athletes and the related access.
  • Technical anti-restoration markers associated with the account.
  • Local account data on the device that completes the procedure.

Copies that cannot be recalled

If the deleted account belongs to a coach, the athletes’ workouts are not deleted. Plans already delivered remain as personal copies for the athletes, without the coach’s identifying attribution in the dedicated cloud fields.

Exported PDFs, shared files and copies held on other devices cannot be remotely deleted by Aspera. Recipients remain responsible for their use and retention.

Provider logs and technical copies follow the periods described under Retention and deletion. See the Privacy Policy for full details.